Covid-19 Updates

L&E Research’s UPDATE to COVID-19

L&E Research considers the health and safety of its clients, teammates and participants to be of the utmost importance.

We also recognize the importance of our client’s work, and the need to have a reliable partner in their qualitative research, ready to adapt and rapidly respond to the ever-changing environment we face.

Below is our update to COVID-19, and the steps we have taken to mitigate risk in our facilities. Please keep in mind that these steps of precaution are subject to change as public health information and needs shift.

L&E's COVID-19 Research Report

We conducted research with our own panel to gauge their level of comfort in returning to in-person research. We have the data and details available at your fingertips. Take a look at our report by clicking here (no form to fill out) and contact us directly with any questions. This report will help you get a better understanding of the possibility of taking your research back to in-person at our facilities.

Currently Open L&E Facilities

Below is a list of our facilities that are open right now:









updated precautions for in-person studies - Updated October 15th, 2020

Facility - What to Expect

  • Staff, client & participants temperatures will be checked upon arrival. Must not have a temp above the current CDC guidelines to be on site (100.4 F / 38 C temporal).
  • Staff will wear masks and gloves (when appropriate) during the study.
  • In accordance with CDC guidelines, we highly recommend that participants wear masks when entering the facility.
  • Doors within the facility will have foot-operated door openers (hands-free!)
  • Reception area will include an acrylic divider at the front desk for Client/Participant/Staff safety.
  • Participants to show ID through the acrylic divider; no physical contact with the staff. Seating area is configured for appropriate Social Distancing and to avoid crowding.
  • Bottled water to be provided for participants; no snack items in lobby.
  • If client wants food for participants, it will be limited to a boxed lunch (served as delivered), and must be eaten in the focus room.
  • The research room will include tabletop acrylic dividers between participants and clients.
  • Participants must be willing to remove their masks during study.
  • Individualized supplies for study needs upon arrival for clients and participants (when necessary).
    • Participants will take any disposable items, such as pencils or pens used with them when done. Items such as this will not be reused.
    • Customized client supplies as requested on Day of Needs
  • Client food will be individually packaged orders, handed directly to client; served as delivered and no re-plating. Individually packaged silverware provided.
  • Physical distancing will occur for groups as well as clients and we will keep the number of personnel in any space below maximum levels set by the state/locality.
    • Group size will be limited to maintain a safe distance of 6 feet without barriers, and plexiglass (sneeze guards) for closer proximity
    • Participants are encouraged to do all pre-work before they arrive at the facility
      • Incentives are virtual – no transferring of materials

Ongoing Housekeeping

  • The building housekeeping staff is providing additional cleaning services during the pandemic.
  • Monthly atomized disinfecting with aerosol over all surfaces (this disinfecting works continuously between treatments).
  • Staff will sanitize between each group with extra time allotted for thorough cleaning of all surfaces.
  • Staff to wear masks continuously during the study.
  • Staff to wear gloves when appropriate and as needed.
  • Staff to maintain continuous cleaning of all areas of facility - Reception area, lobby, doors & doorknobs, table tops, chair handles, counters, kitchen area.

We are here to help in the planning and execution of your important research. If you have any questions as to our processes to ensure your safety and that of our research participants, or want to talk about upcoming opportunities that we can help you with, give us a call at 1-877-344-1574 or email us at this line is monitored for our clients 9am - 7pm EST Monday – Friday.

Cancellations and Postponements

Part of our core values are "Do the right thing" and "Build positive relationships." We want to assure you that when it comes to your project, we are not just thinking about today. We are also thinking about tomorrow and the relationship we work hard to establish with you long term. Cancellations and postponements will be reviewed with you directly by your Account Manager; our teams will work with you to help overcome project challenges relating to Coronavirus.

During this time of COVID-19 we are making sure we do the right thing for you:

  • If you book facility rooms now and have to cancel, we will waive room cancellation fees.
  • If you have booked in-person research and are unable to execute the work in-person due to safety or concerns related to COVID-19 and need to switch to online research, your Account Manager will work with you to help transition your research. We will also have recruited participants who are willing and able to participate in-person or online research.
  • To reduce the need of clients to travel for their in-person research, we are offering our own L&E Streaming to you at a 50% discount for $500 per day. This is to aid clients while supporting best practices to reduce possible spread of infection.
  • If you are in need of local moderators, we can provide recommendations.

Business Continuity Plan

L&E Research was the first, and still the only, qualitative market research company that built out its own technology to run virtually our entire business. Moving to cloud computing technology in 2009 (currently hosted on Amazon Web Services, or AWS), our entire project operations are virtual, enabling our project management, recruiting and leadership teams to work from home. Teammates have been cross-trained by market, and by client, to ensure operational continuity.

If an office needs to remain closed due to emergency procedures, the only affected portion of our business would be our in-person research if it was to be conducted at that specific office. Procedures are in place in the event that an office is required to close; however, the only element impacted would be the in-person research at that specific location. Recruitment, project management, support services and onsite management at other locations would see zero impact.

For clients seeking alternative solutions to in-person research, L&E Research offers a variety of technologies and methodologies: telephone interviews; online focus groups; webcam interviews; mobile ethnographies; bulletin boards...these are just a sample of the solutions we can provide. Our experience with these technologies and managing the research process, as well as helping clients with design and methodology choice, is extensive and spans several years of experience. To learn more, please speak with your Account Manager, or contact us at 1-877-344-1574 or

We are here to help in the planning and execution of your important research. If you have any questions as to our processes to ensure your safety and that of our research participants, or want to talk about upcoming opportunities that we can help you with, give us a call at 1-877-344-1574 or email us at this line is monitored for our clients 9am - 7pm EST Monday – Friday.

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