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Intercept Research

Capture real behavior in real-world moments

Meet people where decisions happen: in store aisles, lobbies, events, and service environments. Our intercept programs combine real-time observation with short, respectful conversations to reveal what draws attention, what gets picked up, and why. We manage locations, staffing, compliance, and reporting so you get fast, reliable insights.

The benefits of L&E’s intercept research

Behavior, not recall

Observe choices as they happen, then ask a few focused questions while the experience is fresh. You get clearer signals on what people notice, ignore, and act on in real environments.

Retail and site compliance

We coordinate permissions, guidelines, and on-site communication so research runs smoothly without disrupting operations. Our teams work as courteous guests, aligned with venue requirements.

Prototype and asset control

We handle daily installs, audits, and secure storage for prototypes not intended for sale. Following your planogram, our team sets the shelf each day, monitors item movement, and restores the aisle to store standards at close.

Trained field teams on site

We staff experienced intercept teams with on-site leads and float coverage. Everyone is trained on approach, consent, documentation, and escalation so quality stays consistent across locations.

In-the-moment interviews

Add quick, moderated interviews nearby for deeper context. No long sessions, just concise conversations that capture reactions to packaging, messaging, or experiences on the spot.

Fast reporting for decisions

Receive structured daily summaries and end-of-study synthesis so you can make confident go, no-go, or iterate decisions in days, not months.

Tilton Lee

Kyle Pierce

Rachel Tanury

Mary Hayes

Kris Powers

Alex Escobar

April Leonard

Tara Gamble

Tracy Hyder

Mariah Freesen

Alex Graziano

Dawn Eagleson

Molly Samuels

Kelly Thompson

Denise Chiu

Jaimee Docherty

Emily Cattell

Gabrielle Marcum

Marie Ortloff

Susan Bayer

Chanette Sparks

Kristie Martin

Toni Pierce

Sandi Kozar

Jessica Caldwell

Becky Goffe

Brittany Ballog

Danielle Brown

Portia Engman

Jessica Ossege

Linh Pham

Lindsey Garrett

We would love to
hear from you.

hello@leresearch.com

877.344.1574

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Perfect recruit and seamless execution at facility!
Innovation Research Coordinator, Sterling-Rice Group
Recruit was seamless. Team was professional. Participants were articulate and engaged.
Research Manager, Smarty Pants LLC
Incredible response time and partnership from Jaimee on the research from day 0 to conclusion!
Oral-B Analytics & Insights Director Innovation, Procter & Gamble
Toni was an amazing PM. She was extremely responsive, very organized, detailed and super fun!
Operations Manager, Field Services, Ignite 360
Danielle and team went above and beyond to ensure a successful study. Top notch service as usual!
Sr. Human Factors Specialist, Priority Designs
Jaimee is always the best at being flexible and finding solutions to any recruitment roadblocks.
Account Director, Olson Zaltman
Jaimee was tenacious in her pursuit of tricky segments, and always wonderfully pleasant to work with.
Sr. Insight Manager, Olson Zaltman
This was a very challenging recruit, but Kristie and her team were able to pull it together on time, with 100% attendance.
Independent Contractor, Real Insight, Inc
L&E manages to take on our toughest recruits and complete them. The PM gives updates daily which we love and is always available.
Project Manager, Human Factors
As always, Jaimee is the best to work with! Always a treat when she's put on our project because we know all of the details are taken care of.
Account Director
Jaimee continues to be one of the best pms we’ve ever had. Flexible and she always finds who we need. Sincerely appreciate her efforts every time.
Account Director
Denise was fantastic. Very communicative, focused on finding great solutions and great participants for my research. Can't wait to work with her again.
Qualitative Research Manager
The front desk staff was top notch - we felt really supported the entire time we were at the facility and all of our needs and requests were met promptly!
Sr. Human Factors Specialist
Denise did a great job proactively communicating and replacing respondents when needed. Most participants were early and highly articulate. Thanks for a smooth project!
Research Manager
Kristie was great to work with throughout the entire project. We had many challenges, delays, and pauses from our client throughout the project that Kristie was able to manage for us. Great job!
Senior Project Manager, Project and Proposal Operations
Tracy and her team made a huge effort to find excellent participants. And Fara and her team have just been so lovely and caring during the fieldwork. Hope to be back soon!
Managing Partner
Fantastic experience from start to finish, we were impressed, our client was and Traci helped me with everything via white-glove approach. We will always turn to L&E! Thank you!!
Senior Vice President of Integrated Services
The consumers were great. Very articulate, thoughtful, and prompt. We also had stellar participation rates. Denise was, as always, very on top of everything and just fantastic! 🙂 Very happy customer!
Vice President of Operations
Trenny and Lindsay did a fantastic job! Straight from my client, "The research went really well, we loved the facility and staff, the co-creation research room was awesome, and the recruits were spot on." Thanks!!!
VP Qualitative Field Management
The project was recruited really well even with some segmentation that made it a little challenging and a client request to change some respondents around in the groups which Denise and team handled professionally and in a timely manner.
Project Manager
Danielle was an absolute pleasure to work with. Not only did she finish the recruit in a short amount of time, the participants that she identified were stellar and provided excellent insight to our research. We'd love to work with Danielle again in the future.
Senior Research Analyst
We had never been to L&E NYC so to be honest, we were slightly nervous. However, the entire team exceeded expectations from the recruit all the way to the in-person experience at the facility. Our team loved working with your NYC crew and we'll definitely be back! 🙂
Vice President of Operations, Wonderlust Collective
Helped my first big study go by in a breeze! Everyone was always super responsive and nice. 🙂
Products Researcher, Procter & Gamble
Very smooth projecting, very quick recruiting, high quality recruits and transparent communication.
Thank you Danielle and team for a great job! I appreciate the speedy responsiveness and dedication to my project.
CEO
Jaimee went over and above to help make the recruitment as solid as possible. The Raleigh facility went over and above to accommodate me and the clients.
Principal, The Thought Bubble
Jaimee and the team went above and beyond to satisfy the recruit, including going the extra mile to ensure we had the best mix possible. Always a pleasure!
Insight Manager, Olson Zaltman
As an L&E client for more than a decade, I appreciate what L&E brings to every engagement: excellent client service, rapid responses, a high degree of listening, options and solutions, always-competitive pricing, and high-quality recruiting. As a result, they are a clear and easy ‘go to’ for anything qualitative.
VP, Qualitative Services, Deft Research
A seamless recruit with a 100% show rate. Excellent!
L&E has never let me down. I would work with them again and refer them to my friends and colleagues.
Kelly, Fara and your NY team have continued to be absolutely outstanding!
President
Such great hospitality from your team in Cincinnati. Please don't ever get rid of the fresh baked cookies!
Sr Insights Manager
Denise was amazing. Very organized, attentive, and flexible. Will be requesting her support in the future!
Senior Scientist, Beauty Care
Danielle is easy to work with, very responsive, and collaborative. I feel like we are a really effective team!
Senior Study Recruitment Specialist
The Cincinnati L&E team was top-notch as always! Excellent service and adaptability to our funky project needs!
Products Researcher
Gabrielle was so helpful throughout the whole study. She was very responsive and always helping the study run smoothly.
R&D Senior Scientist
Recruitment was GREAT, client and team really liked all the interviews. And Trenny and Jane from L&E have been VERY accommodating.
Project Manager
Tara was very responsive to our recruitments needs and did a great job of following up with participants and keeping them on track.
Project Manager
The L&E team was extremely helpful throughout the qualitative research and collecting the diary after the fact. Everyone was a pleasure to work with.
R&D Scientist
Organization: timely and organized responses from Sarah and team. Screener support: fantastic support on screener development. Recruits: quality of recruits surpassed expectations.
Senior Strategy Director
Team was very intentional about their communication and quickly adjusted client's requests on recruiting a mix of different demographics. The facility needs were taken care of quickly for a seamless experience.
Qualitative Research Specialist
Thank you so much for all your help - our research was very successful and we have you to thank for a seamless execution. It can be stressful having to go into a brand new territory and facility but you were so welcoming and so organized. We really appreciate it!
Project Manager
Jaimee was the BEST. You have a true gem. Fantastic communication throughout - KOC, setup, initial recruiting updates, recruiting changes, updates during fielding. Got us wonderful participants and client was very happy. You are lucky to have such a wonderful project manager like Jaimee.
Qualitative Research Manager
Despite multiple changes, delays, and updates on our end, the L&E team was very adaptable. Ultimately, our team had to delay the planned testing, in no part due to the services provided by L&E.
Products Researcher

Contact a member of our team…

877.344.1574
hello@leresearch.com
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