After work in developing, marketing and leading youth programs, Susan transitioned to market research in 2019. Prior, she was an educator and completed her master’s degree in educational leadership from the University of North Florida. Susan’s experience in market research includes being a recruiter, client services rep, project/account manager, and national medical account executive. She holds the Qualitative Market Research course certification from UGA Center for Continuing Education & Hotel. Susan enjoys running and CrossFit and has completed many races, from 5Ks to full marathons. She enjoys quiet days on her porch swing with a cup of coffee and a good book, or sitting with her feet in the sand at the beach. In the fall, you can find Susan cheering on her two favorite teams – the Florida State Seminoles and the Jacksonville Jaguars.

April joined L&E in 2015. Prior to L&E, April practiced as a registered nurse for 12 years in multiple hospital-based specialties. April’s clinical experience, coupled with her market research industry knowledge, has led her to oversee L&E Research’s Medical Operations Team which leverages healthcare subject matter expertise to provide clients with project planning consultative services, along with project management throughout recruitment and project execution.

Rachel is a dedicated professional with a Business Administration degree from Youngstown State University. As a Client Service Manager, she excels in building relationships and delivering exceptional service. Rachel consistently ensures client satisfaction and drives business growth. She is also a Client Operations Manager focusing on specific client needs. Rachel is a passionate animal lover, beach enthusiast, and podcast addict. She thrives on sun-soaked adventures and enjoys exploring new stories through her favorite podcasts. Making the move from Ohio to Florida has been her best decision yet.