ACCEPTANCE OF CONTRACT TERMS
Your signature at the end of the proposal and/or verbal or written authorization for L&E Research to begin recruiting will signify your acceptance of the content of this proposal as well as acceptance of the following Terms & Conditions. Please make sure you read these terms and conditions carefully prior to authorizing L&E Research to begin working on your project.
For first-time clients, 33% of the project fees plus 100% of the incentive fees is due at least 5 business days prior to the project date. For returning clients, incentive deposit 48 hours before your research is required unless other arrangements have been made with your Project Manager. Returning clients may also be required to submit a percentage of the project fees prior to the project date – Your Project Manager will notify you if a deposit is required in advance. Nonpayment of fees may incur a 5% service fee or $250 – whichever is more.
PROJECT CANCELLATION OR POSTPONEMENT
Projects canceled two weeks or more away from execution date, and will be rescheduled for a new date – Facility fees for the original date will be waived. Facility fees will be charged for the new date only. In addition, $25/pp will be charged to contact/reschedule respondents to the new date, and full recruiting fees will be charged for any respondents that must be replaced due to the date change.
Projects canceled two weeks or more away from execution date, and will not be rescheduled for a new date – 1/2 of facility fees will be charged for the canceled date and full recruiting fees will be charged for any respondents recruited to date. A $250.00 Project Set-Up/Admin fee will also apply. Any other charges incurred by L&E up to the time of cancellation will be charged.
Projects canceled less than two weeks away from execution date, and will be rescheduled for a new date – Full facility fees will be charged for the original date, and full facility fees will be charged for the new date. In addition, $25/pp will be charged to contact/reschedule respondents to the new date, and full recruiting fees will be charged for any respondents that must be replaced due to the date change. However, if a room can be filled by another client, then we will waive the original facility fees and only charge for the new date’s facility fees.
Projects canceled less than two weeks away from execution, and will not be rescheduled for a new date – Full facility fees will be charged for the canceled date, and full recruiting fees will be charged for any respondents recruited to date. If using L&E Research’s Virtual Facility, 1/2 of facility fees will be charged for the canceled date. A $250.00 Project Set-Up/Admin fee will also apply. Any other charges incurred by L&E up to the time of cancellation will be charged.
Incentive Policy – For consumer ethnographies or off-site research rescheduled and/or canceled within 48 hours of execution, and on-site, in-person, or online consumer research rescheduled and/or canceled within 24 hours of execution, L&E Research requires that all respondents be paid their full incentive. For health care professional (HCP) and B2B C-suite level and owners research, either off-site, on-site, or online, rescheduled and/or canceled within 72 hours of execution, L&E Research requires that all respondents participating in HCP and B2B C-suite level and owners projects also be paid their full incentive.
Offsite Participation Confirmation – L&E Research requires that confirmation of participation statuses be received, from client contact to their Project Manager, no later than 48 hours after the completion of interviews.
Special Circumstances – Projects canceled due to inclement weather will not incur any additional fees, so long as the project is rescheduled for a new date, and the scope of the project remains the same.
Cost Per Recruit (CPR) – Recruiting fees are billed for each qualified recruit that is secured for research. Recruiting fees will apply for Cancellations and No-shows, in addition to those who are dismissed onsite or following client rescreening.
Cost Per Interview (CPI) – Recruiting fees are billed for each qualified recruit that is interviewed (net); costs for over-recruiting are built into the CPI fee. Pay & Send Incentives will be billed for recruits that show for their scheduled session, up to 20% over net.
Flat Rate Recruitment – Recruits are secured for a flat-rate fee, to be determined by the number of hours allocated to project recruitment. Additional hours can be allocated for a fee of $50 per hour.
Best Effort Recruitment – L&E Research will put forth a best effort to recruit as many respondents as possible for the study, up to the allotted recruitment hours as specified on the bid. We are unable to guarantee we will be successful recruiting all requested participants.
Recruits from Client Lists
For recruits from client lists, L&E Research will make every attempt to recruit the client’s quotas; however, a full recruit cannot be guaranteed if the client list becomes exhausted and L&E Research is not allowed to move to our respondent database. L&E Research considers a list to be “exhausted” once three attempts to contact respondents within a recruitable distance have been made, or the allotted recruiting budget for the project has been met. If more than three dialing attempts are requested by the client, the CPR will be adjusted to reflect the additional costs.
L&E Research screens respondents electronically. With our electronic screening, we can provide you an electronic grid of your recruiting at the end of the project. If you do not wish for us to do your recruitment electronically, please let us know prior to project commencement. If you require paper screeners, please let us know in advance so we have them prepared for you. A Paper Screener Copy fee of $15 per group ($60 for large CLT groups/$30 for small CLT groups) will be charged.
Any revisions made to a project screener that will change the specifications of the recruit or the inclusion/exclusion criteria within 5 days of project execution will result in recruiting efforts changing to “Best Effort” status. One screener revision/change is allowed once recruiting has begun. Each revision/change after that will incur a charge of $250.00 per revision/change.
The bid fees may increase depending on costs for catered food, recruiting changes, equipment rented, travel expenses (such as meals or mileage) or other items not specified on the bid. All recruiting costs are bid based upon a +/- 10% cost adjustment and may include additional hourly charges of $50.00 per hour of additional recruitment effort beyond original estimates: your Project Manager will speak to you prior to any cost increase of recruiting to ensure you are aware of any price changes.
Invoices aging beyond net 30 days are subject to accrue interest at 24% APR. In addition to these interest charges, all invoices that exceed 90 days will be turned over to a collection agency for payment, which will incur a 33% surcharge on the balance due (the fee L&E Research must pay to the collection agency) or the maximum allowed by state law where you/your company resides.
The facility rental fee allows clients the use of facilities as early as 1-½ hours before time of session and as late as one hour after session is over. Our buildings require all visitors to exit no later than 10:30 pm. If your project needs differ from these timelines, we ask you notify your Project Manager to assure your needs can be met. Additional fees may apply if you require usage of your room outside of these parameters.
Facility rentals include digital audio recording sent to you immediately via email. Digital video recording is available for $100/group or $300/day and is sent to you immediately via email. SD (standard definition) and HD (high definition) video recordings are both available. HD is upon request and based on availability. Please notify an L&E Associate if you require HD video recording. If DVDs are requested, they will be ready to ship to you the next day. If you require multiple/individual copies of DVD recordings of your research, these can be provided at $35 per copy.
Our Client Services Manager will contact you prior to your study to discuss food options and help you design a meal plan. If you have special dietary needs, please let us know what those are in advance and we will make every reasonable effort to accommodate your needs. Industry standard service fees and/or transportation fees are added to all client food costs.
DISCLAIMER OF WARRANTIES
Except to the extent expressly set forth in this order form, L&E makes no representations or warranties, oral or written, express or implied, including without limitation, any warranty of merchantability, fitness for a particular purpose or use, title, or noninfringement. L&E does not warrant the services will meet customer’s requirements, nor does it give any warranty about the results that may be obtained by using such services.
LIMITATION OF LIABILITY
L&E will not be liable to customer or any third party (whether in contract, warranty, tort (including negligence) or otherwise) for any indirect, incidental, consequential, special, lost profits, punitive, exemplary, remote, or cover damages arising out of or relating to this agreement, even if advised of the possibility of such damages. In no event will L&E’s aggregate total liability to customer in connection with this agreement under any theory of liability exceed the amounts (excluding expenses) actually paid to L&E by customer under this agreement. No claim may be asserted by Customer against L&E more than twelve (12) months after the date of delivery of the services by L&E.
ADDITIONAL SERVICES & EQUIPMENT
L&E Research cannot guarantee the availability of any equipment (LCD projectors, computer equipment or other specialty items) that has not been secured at least 5 business days in advance of the session it is requested for. Any equipment arrangements not mentioned in the cost estimate of this document, but requested hereafter, will be billed upon completion of the project. If you request and subsequently cancel equipment, L&E Research will make every reasonable effort to ensure you are not charged for the cancelled equipment. However, we cannot guarantee that you will not incur charges for cancelled equipment.
PRICING FOR ADDITIONAL EQUIPMENT & SERVICES
L&E Research can obtain the following equipment and special services for you – if pricing or the equipment/service you need is not listed below, please ask an L&E Associate.