Toya has been working in the client service industry since 2011. She brings extensive leadership and administrative expertise to her role as Client Services Manager, honed through experience in both the non-profit and corporate sectors. As a dedicated servant-leader, Toya is passionate about delivering exceptional customer service and fostering strong team dynamics.
Fara has been working in the market research Industry since 2007 and joined L&E Research three years ago in 2020. She is a very committed, hard worker, who takes her position very seriously, and enjoys her work. Client satisfaction is never enough, as she wants to make sure all clients leave happy and keep coming back. With 13 years of recruiting experience and 10 years as an event planner, she is highly familiar with executing projects from start to finish. Fara is a mother of three children and a proud grandmother of three. Being a mom and grandma is her most important role. Fara enjoys crafting, painting, going to the beach, watching movies, and traveling across the US. Her passion is photography, as she believes that capturing every moment helps preserve memories for the future.
Beginning in 1980 while he was in high school, Brent was as a professional actor on stage and in commercials. Over time he added director, designer, and administrator with various theatre companies, touring companies, and performance groups across the United States to his resume. In 2011, he moved into the retail commercial sector to find a better work/life balance first with BBW, Broad Street Food Pantry, and beginning in 2017 Out of the Closet.
Joseph has been working in the market research industry since 2019. Previously, he worked in the financial technology industry for 20 years. He has a B.S degree in Criminal Justice from the University of Alabama in Birmingham. Joseph is a book collector, reader, writer, and pacifist. He has about a thousand books in his library. He also loves to travel, especially to Europe. Joseph also enjoys spending time with family and his schnoodle Jagger.
Josh has been in the market research industry since 2007, starting out as a Phone Recruiter and moving to a team lead to work on special projects to ensure tough recruits were successful. With this experience under his belt he moved into the IT department, programming electronic screeners for email surveys and phone screenings. Josh was instrumental in the setup of our virtual research and our AV department to ensure that the best quality research is always delivered to our clients. An avid music fan, Josh is a blues harmonica player and collects vinyl records. He also has a large DVD and Blu-Ray collection and even still owns a VCR! He is a big Star Trek and horror movie fan, and enjoys attending conventions and discussing these things with other fans. You’ll also find him spending his free time reading or cooking.
Originally an electrical engineering major, David gravitated toward sales and customer support roles in the technical fields. He worked as a product manager for a software manufacturer in the 1980s – ‘90s, which eventually became an IBM company. David later joined a mid-sized computer manufacturer, eventually becoming vice president of operations and customer support. He later joined L&E as a Research Facility Manager in 2016 and was promoted to Director of Site Operations in 2020. Originally from Blacksburg, Virginia, David moved to Ohio in the mid-1970’s for college. While in school, he met his future wife, Bonnie, and eventually settled in central Ohio to raise a family. David and Bonnie have two daughters, two granddaughters and a great-granddaughter. David still has his childhood love of the outdoors, especially hiking.
Jen has been working in market research since 2020. She moved from a recruiter into project management within her 18 months and has since taken on an Associate Account Manager role. Jen has a passion for her clients and enjoys working on all the nuances of a project from Bid to Bill.
Since joining L&E Research in 2019, Scott has served in multiple roles contributing and advocating for the highest level of client service each step of the way. Scott began with L&E as a Facility and Client Service Manager and grew into his role as a National Account Executive before serving as the current Strategic Account Executive (SAE). As the SAE, Scott works tirelessly to support the ever changing needs of both new client acquisitions as well several key long standing client relationships. Born and raised in upstate NY, Scott grew up playing competitive sports and enjoyed all the benefits that country-living could bring (even a partyline home phone system – Google it). When not working or entertaining his five kids Scott enjoys listening to country music and watching a variety of St. Louis sports teams as his choice of leisure.
Before joining L&E Research in 2018, Donna graduated from Florida State University with a degree in Marketing. Donna is originally from Tallahassee, Florida and has lived in Jacksonville, FL, Las Vegas, NV, Atlanta, GA and Virginia Beach, VA. She has a son and daughter with her husband, James. In her spare time she enjoys watching Florida State games, reading and spending time with her family.
Kelli holds a degree in Mass Communication and joined L&E Research in 2019. She has worked in market research since 2005, with operational experience in recruitment, project management, and programming. Kelli currently supports L&E’s Client Solutions team by providing consultation, research design, proposals, and screener development. She manages L&E’s marketing by creating content and designing materials, producing webinars, planning events, and providing guidance for external communications. Kelli was born and raised in the Nashville area before deciding to explore the US by spending some years living in Chicago and Denver, finally landing back in TN. She enjoys good television and bad movies, especially disaster and horror flicks, piecing together a jigsaw puzzle, or playing a complicated board game. She’s obsessed with her two dogs.
