The world’s largest library – Putting perspective into research design

The research design stage of a qualitative project often revolves around the research question. In fact, the key is to come up with a research design that will guarantee an answer to that question. The problem is that in doing so, we often forget to take in the bigger picture because our focus is too narrow.

Over time we often become ingrained in our approaches and forget the wealth of information out there, or even right under our noses. As students we are adept at finding (often free) resources, but often as we progress in our careers we forget those useful sites and sources.

But many of the answers we seek as researchers are already there – they are just hidden within existing research readily available from the world’s largest library (the web). Desk research puts your project into a broader context in order to guide the research design, and although it may seem boring, mundane and tedious, it’s an important, practical, and very valuable tool for researchers. And best of all? It’s free and readily available.

You don’t have to reinvent the wheel

Every year, there are millions of studies completed and they often reoccur to keep the research up to date. It might take a little bit of time to sort through the information, and you might need to rework some of it to get the answer you’re looking for, but if you spend the time doing the desk research, you could be saving a lot of time and money for both yourself and your client by avoiding repeat questions for information that is already out there. Likewise, if you don’t examine previous research, how will you know if you’re actually going to find something new for your client?

Mix in some big data

Doing some desk research can offer valuable information for next to nothing. At L&E, we’re all about the word of qual, but we also know that the most respected research projects cross borders from qual into quant using a mixed methodology approach. For small qualitative consultants this can be difficult due to strict project budgets. But luckily, the internet is the largest, free source of statistics and data relevant to any industry, any subject, and any project.

Find the bigger picture

Existing research can add value to qualitative research results by putting the findings into a broader context. Whether it’s comparing your results across different industries, or even competitors, it’s worth doing the background work.

Here are some useful resources for desk research.

And here are some tips for your search.

  • Consider word choice. Could a different word, or arrangement of words, help refine your results?
  • Consider different topics. Could searching for similar topics help find more information relating to your research question?
  • Consider the source. As a researcher, question how reliable/accurate/relevant the findings are.

There are many reasons to take advantage of existing data. A little bit of extra time spent on desk research in the design stage will save valuable time later on, allowing greater time to be spent on analysis of data. If you’d like to know more about the design stage, including the client problem, the research question, choosing the right methodology, tips for moderators, and new technology to support the design, check out our white paper on Qualitative Research Design here.

6 Steps to Perfect Qual Series: Step 2 – Qualitative Research Recruitment | New White Paper from L&E

6 Steps to Perfect Qual

White Paper Download

Step 2: Qualitative research recruiting

How do you get the best insight? You recruit the best possible participants.

This L&E trust guide shares the power behind quality recruits with a series of best practice steps.

Turn these qualitative recruitment best practices into actionable plans to lead your clients to true insight.

This paper includes:

  • Critical steps and valuable tips in getting the right participants
  • Leading techniques taking advantage of new (and old) resources
  • Leveraging the best technology in recruitment software
  • Support for finding those rare, hard to reach people for quality insight

To continue reading, download our latest white paper by clicking here (no form to fill out).

Crossing borders? How to set your research subjects at ease

With qualitative research projects now matching the scale of quant, technology has become key for crossing borders, and putting the researcher (and the stakeholders) in the room with the participants.

With video and online communities (which are often mobile and at the consumer’s fingertips), it’s easy to share and discuss concepts and ideas remotely. These methods allow you to achieve the same level of understanding as from a face to face group, from anywhere in the world. The tools also offer a clear look into participants’ behavior, emotions, beliefs, preferences, and perceptions. But, technology can’t do all the work.

How can a moderator be sure to get the same connection and generate the same atmosphere in a remote setting as with a face-to-face? The moderator must work alongside the technology to overcome the barriers presented in remote qualitative research, as Ray Fischer from online qual platform Aha! says:

“One of the most important factors for remote or online study success is the human connection between the moderator and the respondent, despite not being “live” face-to-face. This connection can be easily achieved by a brief moderator video introduction that tells the respondent some personal details about the researcher, what the study is about, and what the expectations are for the participant. On the flipside it makes sense to also have the respondent do a little video intro recording from their smartphone or webcam, sharing a little about themselves and perhaps begin to touch on the product category, as well.”
– Ray Fischer at Aha!

The flexibility of remote research allows the moderator to connect with participants from anywhere in the world, at any time, with a much quicker set up compared to a face-to-face. It allows for a larger sample, which can be much more diverse. It’s also often easier. The interview or focus group can take place within the participant’s normal environment, using the software they use on a daily basis (or even while they’re out and about). And of course, remote research is far less time consuming and less costly.

Here are some tips for a successful remote qualitative research project.

  • Check the tech (but mostly the participants). Technology has advanced so much that it can be completely trusted to serve its purpose in a research environment. However, just because the moderator is familiar with the devices used, doesn’t mean the participants will be. Take the time to brief the participants to make sure they are comfortable with the technology so to avoid interference within the research or the results.
  • Never skip the introduction. In this case, the intro is more important than ever. In any case, it’s still one of the most critical moments of a focus group. It’s the opportunity for the moderator to build rapport with the group while also establishing authority. Introductions make a virtual environment more personable, and create comfort within the group. This is most important when the moderator cannot be seen in person.
  • Offer continual guidance. The moderator should guide the participants step by step throughout the entire process. For example, participants should be notified when recording will start, and they should be instructed on equipment used throughout the process (e.g. ‘Please look directly into the camera at all times’). Be very clear and upfront about expectations and the tasks ahead.
  • Create a comfortable environment. One of the best ways to get the participant talking is to ask them questions about themselves. This is even more important in a less personal environment, such as through a camera. Asking about their interests will get them to open up more throughout the remainder of the study. Then, keep them talking by encouraging storytelling techniques throughout the conversation, such as “Tell me about a time when…”.
  • Embrace the silence. Even a short pause might seem long when the participant is remote. Keep in mind that a pause is good, as it allows consumers to think and reflect.

Running a qualitative research project from a remote location has become the norm, but it requires the right preparation to guarantee project success. So, if you’re thinking about running a remote project, make sure to read our white paper on Emerging Methods in Qualitative Research Technology, as well as our Qualitative Research Design paper.

Renee’s Takeaways – Get the scoop on L&E’s Qual Research Design Webinar!

6 Steps to Perfect Qual Webinar Series Summary

Step 1 – Qualitative Research Design Webinar – Webinar held on January 17, 2018

What a great kick-off to the year with the first webinar in our series, Qualitative Research Design!  We were fortunate enough to spend some time chatting with three very knowledgeable and engaging panelists – Tia Maurer, Group Scientist, Procter & Gamble, David Harris, Author of The Complete Guide to Writing Questionnaires: How to Get Better Information for Better Decisions, and Jim White, Founding Partner, Reality Check.

In this webinar, we focused on Q&A that might help shed some light on common issues or questions that can arise during the process of designing research.

Here’s what our panelists had to say!

  1. The first point we touched on was the process of considering if market research is a necessary step to solving a business problem or question. How do you do that?
  • Can the question be answered with existing data or knowledge? Don’t re-invent the wheel, use it!
  • Research planning is critical! Write out a paragraph or two that tells what the tension/problem is, what is the current state of affairs, what do we already know, etc. By doing this, it can help you in defining the decisions that the research will support.
  • Ask your client right out of the gate, “what decisions are you trying to make, and what actions do you plan to take once you have the information?”
  1. Let’s say a problem/issue has been identified, and research IS the next step. What methods can we use to get the “why,” or the problem that is driving the research?
  • Get it down on paper! Ask questions such as “why are we thinking about doing research, what do we already know, what is the research question, and finally, what does success look like for us?”  Write out the questions, and discuss them as a team.  Biographer David McCullough is quoted as saying “writing is thinking.”

3. Once a problem/issue has been identified, how do we decide which methodologies are going to be most useful in helping  us get to the answers?

  • Use tried and true methods that you have had success with in the past
  • Ask for suggestions from both internal and external resources, such as suppliers. How might they tackle the research?
  • Find out what your client is comfortable with, and how they expect the findings/information to be presented to them.
  1. As many of us know, we have a plethora of new technologies available to us today to help with conducting MR. Which is the most valuable?
  • Online qual!  You can cast a much wider net in terms of reaching people, having them upload videos and pictures.  We can get deeper insights because people are doing it from the comfort of their own homes.
  1. One last piece we touched on, was the shift toward more behavioral research versus attitudinal research. Why do we think it’s going in this direction?
  • The reason is simple, what people say, and what people do don’t always match up.
  • A person’s recall is much better when they’re in the environment where they normally do a task, while they are actually doing it.
  • When we take this approach, we’re talking to people about what really matters to them, and understanding their relationship with a brand.

One last thought that all of our panelists agreed on is to always remember the fundamentals of research.  The newest and best technologies are not always the best approach to get to the information you need!

We hope you found this summary to be helpful! To listen to this webinar in its entirety, or to download a free, transcribed version, click here. 

Be on the look-out!  For your convenience, I’ll be summarizing all of L&E’s upcoming webinars, as well as regularly sharing information about relevant qualitative research topics, trends, and technologies.

Until next time!

Your Research Design Engineer at L&E,

Renee Wyckoff

6 Steps to Perfect Qual Series: Step 1 – Qualitative Research Design | New White Paper from L&E

6 Steps to Perfect Qual

White Paper Download

Step 1: Qualitative research design

With an optimized research design, a small consultancy can really punch above its weight.

This first official L&E trust guide shares the path to an optimized research design to start you out on your qualitative journey.

This paper will guide you through qualitative research design best practices to guarantee actionable insight for your client’s needs.

  • How to define the client problem and structure the “big question”
  • The right methodology for the right solution
  • How to create moderator guidelines and define sample sizes
  • Choosing a facility location
  • Technology that is changing the nature of qualitative research
  • The expertise behind Research Design Engineers

To continue reading, download our latest white paper by clicking here (no form to fill out).

Webinar Recording | 6 Steps to Perfect Qual- Step 1: Qualitative Research Design

6 Steps to Perfect Qual – Free L&E Webinar Series

On January 17, 2018, L&E hosted our first webinar in our “Six Steps to Perfect Qual” webinar series for 2018 with Tia Maurer, David F. Harris and Jim White as our panelists. The first step in our series focused on qualitative research design and its importance to great qualitative research.

Miss out on this webinar? Not to fear, you can view the webinar recording here.

To continue reading, download our latest white paper by clicking here (no form to fill out).

L&E Research Announces New Technology Partnerships

Raleigh, NC – August 31, 2017 – L&E Research, the preferred choice for recruiting and facilities in the qualitative market research industry, is pleased to announce its new partnerships with leading technology companies Aha!, IDG (Informed Decisions Group), Isobar and LivingLens. 

“The latest Corporate Researcher Report from Quirk’s suggests there is a considerable gap between the qualitative methodologies clients are curious about and what they’re actually using.  Newer methodologies like virtual reality, biometrics (including neuromarketing), and online qualitative software still face questions from corporate researchers. That gap is continuing to close and companies are looking to find new ways to get answers to their questions better, faster and whenever possible, at a lower cost,” said Brett Watkins, President of L&E Research. “We are excited about these new offerings we can provide to our clients in the methodologies of virtual reality, video analytics, online emotional measurement tools, in-the-moment online tools and L&E’s own 360° streaming.”

“Aha!, IDG, Isobar and LivingLens are the most forward-thinking leaders in qualitative technology, and we’re proud to partner with them to offer our clients a wide array of choices to solve any qualitative research challenge. L&E’s unique team of Research Design Engineers (RDEs) who are trained in the latest qualitative methodologies and the latest technologies used to execute them, help guide clients toward finding the right answers to solve their business problems. With L&E’s combination of talent and technology, we’re a one-stop shop for clients and their qualitative research needs.”

About L&E Research

L&E Research specializes in qualitative research recruitment and provides additional qualitative market research solutions including focus group facilities, online qualitative technologies and more. L&E is headquartered in Raleigh, NC and has been named to the Inc. 5000 list of fastest growing private companies in the U.S. multiple times. In addition to a virtual presence nationwide, L&E has physical office locations in 7 markets, including Cincinnati, OH; Columbus, OH; Charlotte, NC; Minneapolis, MN; Raleigh, NC; St. Louis, MO and Tampa, FL.

Contact:

Michelle Landmesser
Vice President of Sales
L&E Research
919-256-9610
www.leresearch.com

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AI and Automation

AI and Automation – More Time for the Good Stuff.

AI and Automation.  These are terms that were first associated with big data, then with structured data, and now with small unstructured data (read “qualitative”).  The capabilities of AI and automation are filtering into most aspects of the qualitative process.  And the result is qualitative research that is often cheaper, faster, and – recognizing that this word is subjective – better.  But more importantly, it opens the analyst’s time for the good stuff – solving the client problem.

Here are a few ways our qualitative life is being changed by automation and AI.

  • Sampling – sample providers are using API’s to integrate with qualitative platforms to enable fast, efficient, and cheap access to consumers for a variety of qualitative approaches: communities, IDI’s, online groups and emerging hybrid approaches.
  • Data collection – Online platforms for qualitative and hybrid approaches  allow for quick turn qualitative research unimaginable a few years ago. Need to conduct 12 groups globally in a day? Done.  Need to test concepts with 1000 people and get qualitative feedback in 24 hours? Done.  Need to conduct “micro-communities” for a week on new positioning? Done.
  • Moderation – the emergence of talent marketplaces now gives buyers the ability to become research DJ’s; to mix the right individuals with the right skillsets globally with the right technology to meet the business need in real time and all online. Qualitative research is entering the “Democratization Age”, where technology drives the human elements as much as it does the data collection process.
  • Analysis – advances in AI, text analytics and data visualization tools now allow for the fast (within seconds, literally) categorization, clustering, thematic discovery, emotional analysis and even voice or facial analysis of responses as part of the tool kit. This makes the analysis of transcription, video, image and voice data as easy as running basic descriptive statistics in quantitative data.

It’s important to note that the effectiveness of all these tools are dependent on the right people, talking about the right things, in the right way.  Recruiting, study structure, and moderation are still critical elements.  AI and automation are still only as good as the thoughtful humans directing it. The advancement in these tools are drastically reducing the human time and effort it takes to gather and analyze qualitative information while improving the types of information and volume of information that can be analyzed.

This leaves the analyst with more information to work with and more time to focus on the implications of the insights to address the business issue.  Isn’t that what we really need – more time for the good stuff?

Virtual Reality in Marketing Research

Few developments in technology are as compelling as Virtual Reality (VR). This technology represents a completely unique way to experience life. My first experience with VR was about 4 years ago at a conference. When I put the headset on, I experienced my own personal case study for System 1 and System 2. One part of my brain knew exactly where I was (standing on a floor in a boring conference room in just another conference hotel), the other part knew exactly where I was (60 feet in the air, standing on a small pedestal with no handrails) – and it was two separate places – with two VASTLY different emotions.

It’s probably useful to have a quick definition.

Virtual Reality is a computer-generated simulation of a three-dimensional environment that can be interacted with in a seemingly real or physical way. This is done with a headset and/or gloves with sensors in them. For now, VR is primarily about touch and sight.  Sometimes sound is incorporated but rarely smell or taste.

This technology has become easily accessible in the past year or so as headsets have dropped from $40,000 in 2014 to just a few hundred for a nice headset today. Programming the environment is easier and cheaper (but still not cheap). We are quickly moving from prohibitive to accessible.

The most beneficial application of VR is the ability to interact with something that does not exist or is rare in the real world. Even more practically, the benefit is more focused on things that would have either of two characteristics; a place/thing that is expensive to create or an experience that is rare or nuanced.

A person can walk around the new store layout, without the store. Check the usability of a new hotel room without a hotel room. Sit in the brand new Corvette, without a car. All these are great use cases for VR, in that the cost to develop a virtual store, hotel, or car is way less than a real one.

The next blockbuster use case for VR is ethnography for rare and nuanced experiences. First aid products are one of the more important products that we have in our home, but (thankfully) rarely used. VR can be used to create moments when that product is necessary without anyone actually being hurt. We can then see the reactions and the opportunities to improve products without causing injury.

Another similar use case is identifying triggers for behavior change. As we all know, this is difficult at best and small variations can be the tipping point that creates change. VR can be used to test effectiveness of these programs. In VR, behaviors can be seen to their logical outcomes without the downside of experiencing those outcomes. For example, you can get a “virtual disease” and see the effectiveness of various compliance programs.

There are several other benefits for VR. A quick few are that the experience created can be in the same environment for everyone, and therefore less unexplained variance. Difficult to reach audiences, based on security or health, can be brought into the research process with VR. And other tools, such as facial coding and eye tracking, can be integrated for deeper understanding of the consumer experience.

There are a few things to consider when looking at VR projects.

  • The technology is getting a lot cheaper, but the programming can be quite expensive.
  • The broader the virtual world, the more expensive the programming.
  • The cost/benefit does need to be weighed. Not a lot of people have access to the technology, so the researcher will have to provide access – either through a central location or providing to each person in their location.
  • Be aware of potential health effects. If the environment has situation that could be dangerous in a virtual world, the reactions of the body can be similar to those in the real world.

VR is here to stay and will continue to make inroads into the research process and business issues. It is estimated that the VR market will be $150 Billion within the next 3 years. And with the new programming tools and improved hardware, researchers will be able to do more with faster and greater reach into the consumer brain. Therefore, brands will be able to do more with their product development and marketing dollars, particularly when the target audience is hard to get into a single location.

Webinar Recording | More Insights, Tools and Techniques for Writing Better Screeners

Writing a high-quality screener is critical to getting the right respondents for your qualitative research project. Since screeners are actually short questionnaires, why not apply the same skills and techniques to developing your screeners? On May 12, 2017 L&E hosted a webinar with David F. Harris, author of, The Complete Guide to Writing Questionnaires: How to Get Better Information for Better DecisionsDavid provided detailed examples of how to improve your screeners to get better respondents for your qualitative research.

Webinar Presentation

To download a PDF copy of David’s presentation from the webinar, click here.

Webinar Recording

About David F. Harris

David F. Harris conducts qualitative and quantitative research for companies in a variety of industries. As founder of Insight & Measurement, he also conducts training and consulting on questionnaire design and screener development. He is author of, The Complete Guide to Writing Questionnaires: How to Get Better Information for Better Decisions. He received his B.A. from Reed College, in Portland, Oregon, and his M.A. in Quantitative Psychology from the L. L. Thurstone Psychometric Laboratory at the University of North Carolina at Chapel Hill.