L&E Research takes your privacy seriously. Below are answers to questions you may have regarding your privacy.
Will you give or sell my personal information to other companies?
AT NO TIME IS YOUR PERSONAL INFORMATION EVER GIVEN OR SOLD TO ANYONE OUTSIDE OF L&E RESEARCH, INCLUDING OUR CLIENTS! Your personal information is so protected that in addition to not sharing it with anyone outside our firm, all of our employees are required to sign confidentiality agreements guaranteeing that they will protect all data and not use it for any purposes other than L&E Research studies. The information you provide to us in our database is a vital part of our business: without our database, there would be no L&E Research, so we protect it at all costs.
Will I ever be asked for my social security number?
Will I be asked to give personal financial information such as my credit card or account numbers? Absolutely not. You will be asked who your primary bank is and if called for studies regarding financial institutions, possibly what financial companies provide a service to you, but never personal information such as account or credit card numbers. You will also never be asked to pay to participate in one of our studies. If you are uncomfortable about answering any of the questions when you sign up, you may leave them blank. Not answering questions, however, will severely limit the number of studies for which you may be called.
What happens to the information I give you?
The information you give us will be placed into our computer. When a study comes along that closely fits your profile, we will contact you to see if you qualify for that particular study. If you do not qualify for that study, we'll contact you for the next study that closely fits your profile. If you do qualify, you will be told the time, the date, and the honorarium for the studyand will be sent a confirmation letter by email. At that point all you do is come to our office and participate in the discussion. If you qualify but can't make that date, that's okay, too. We'll call you again for another study.
What do the companies who conduct the research do with the information after the focus group or interview is over?
Focus groups are usually held in several different cities. After all of the groups have been completed, the person who led the focus group writes a report on what was learned from the people who attended the groups. Included in this report are the findings and recommendations that resulted from the study. The companies that have sponsored the research then decide whether or not to act on those recommendations.
Can I see and change the information you have about me, personally?
Yes, you can view and update your information at the "Update Your Information" page on our website. Using your email address and password you can access your personal profile. If you do not have a password or have forgotten your password, one will be provided for you by using the secure link on the "Update Your Information" page. We recommend that you change this assigned password once you have logged in.
How can I stop receiving emails or phone calls from you?
If you no longer wish to be contacted by L&E Research, please email us at email@example.com or call us at 919-782-3860 or 877-344-1574 and state that you no longer wish to be contacted by us for our studies. To ensure that we update our database with this information correctly and in a timely manner, please provide the following information when emailing us; your first and last name, email address, date of birth and the best number we can reach you at in case we have any questions when emailing us.
Who can I talk to if I have questions about my privacy?
You can call our office at 919-782-3860 or 877-344-1574 and ask for the General Manager.